What We Collect
When you sign up:
- Name and email
- Company name
- Password (encrypted)
When You Use BatZap
- WhatsApp conversations you manage
- Contact names and numbers
- Tags, notes, and assignments you create
- Usage data (features you use, when you log in)
Collected Automatically
- IP address
- Browser and device info
- Cookies for login and preferences
How We Use Your Data
- Provide the BatZap service
- Process your subscription
- Send important updates
- Improve our product
- Customer support
- Prevent fraud and abuse
Who We Share With
We don't sell your data. We only share with:
- Crisp Chat: For WhatsApp integration (they have their own privacy policy)
- Payment processors: For billing (we don't store full card numbers)
- Cloud hosting: To run our servers
- Analytics: To understand how people use BatZap (anonymized when possible)
- Law enforcement: If legally required
Your Team
Conversations and data are visible to team members you add to your BatZap account.
Data Security
- We encrypt data in transit and at rest
- Regular security updates
- Access controls and monitoring
- But no system is 100% secure. Keep your password safe
Your Rights
You can:
- Access your data anytime in your account
- Export your conversation data
- Update or delete your information
- Close your account (we'll delete data within 30 days)
- Opt out of marketing emails
To exercise these rights, email support@mamutetech.com
Data Retention
- Active accounts: We keep your data while you use BatZap
- Deleted accounts: Removed within 30 days (backups may take 90 days)
- Legal requirements: We may keep some data if required by law
Cookies
We use cookies to:
- Keep you logged in
- Remember your preferences
- Understand how you use BatZap
You can disable cookies in your browser, but BatZap may not work properly.
International Users
Your data may be stored in data centers outside your country. By using BatZap, you consent to this transfer.
Children
BatZap is not for anyone under 18. If you're a parent and think your child gave us their info, contact us and we'll delete it.
Changes to This Policy
We may update this policy. We'll email you about significant changes. The "Last updated" date shows when changes were made.
Contact
Questions? Email us at support@mamutetech.com